Roobet — Bonus dispute

My RooWards weekly came in at roughly a third of what the tier page said I should get for my wagered volume. Support said the rate 'varies' and closed the chat. I have screenshots of the tier table and my wager total.

Accepted. RooWards is set per player, so the published tier isn't always a promise — but a rate that moves without explanation is worth a straight answer. We've sent Roobet your volume figures and asked them to show the calculation for that week.

Reviewed. The weekly calculation window closed early for a subset of accounts during a maintenance push, so part of this player's volume fell outside the period it should have counted in. We're correcting the window and crediting the difference.

Player confirms $860 credited. Resolved in 3 days. Noted on Roobet's record: the rate itself was never published as fixed, but the shortfall was a real error and they showed the math when asked.