Stake — KYC loop
99G-2026-0146Level-2 verification requested twice with the same documents rejected for image quality.
Case thread
Level-2 KYC requested when I tried to withdraw $11,900. Submitted passport + proof of address twice — both rejected for 'image quality' with no specifics. Same files passed level-1 fine.
Case accepted. We've asked our Stake channel exactly which check is failing and for a named reviewer on the file, not the automated queue.
The rejections came from the automated pre-check — glare on the passport photo page. A manual reviewer is now assigned; please resubmit once more via the link we sent.
Player resubmitted with our photo checklist. Manual review confirmed in progress — response window runs to Sep 5. This case stays open until the withdrawal lands.
FICTIONAL PLACEHOLDER CASE — ILLUSTRATES THE THREAD FORMAT THE LIVE DESK USES.
Case details
About the clock
Every case gets a response window through our dedicated channel with the casino. Typical first response is within 96 hours; the clock and outcome stay on the public log so response times per casino remain transparent.