Gamdom — Bonus dispute
99G-2026-0144Rakeback promo credited at the wrong tier; corrected and back-paid after review.
Case thread
The weekend promo said 15% instant rakeback for my tier, but my account credited at 5%. Support says the terms 'applied correctly' but won't show the math.
Accepted — we've sent Gamdom the promo screenshot with the tier table and asked for the calculation on your account.
Confirmed: a tier-mapping error affected a batch of accounts during the promo window. Corrected rate applied; the difference is being back-credited.
Back-payment of $420 verified on the account. Resolved in 4 days — closing, with the fix noted on Gamdom's record.
FICTIONAL PLACEHOLDER CASE — ILLUSTRATES THE THREAD FORMAT THE LIVE DESK USES.
Case details
About the clock
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