Shuffle — Withdrawal stuck

99G-2026-0139

SOL withdrawal held on a routine risk check; released after our channel confirmed the flag was stale.

Case thread

PlayerAug 20

$1,280 SOL withdrawal 'under review' for 3 days. Support chat just says to wait.

DeskAug 20

Accepted — raised through our Shuffle line asking what the review flag is and its expected clearance.

CasinoAug 21

The account had a stale device-mismatch flag from a July login. Cleared on manual review — the withdrawal is processing now.

DeskAug 22

Player confirms SOL received. Resolved in 2 days — closing.

FICTIONAL PLACEHOLDER CASE — ILLUSTRATES THE THREAD FORMAT THE LIVE DESK USES.

Case details

Statusresolved

Amount at stake$1,280

Clock2 days total

ChannelDedicated Shuffle line

About the clock

Every case gets a response window through our dedicated channel with the casino. Typical first response is within 96 hours; the clock and outcome stay on the public log so response times per casino remain transparent.